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About the Hybrid Chat category
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|
1
|
56
|
June 9, 2020
|
|
Message Bubble realignment on the Agent-gadget
|
|
5
|
40
|
January 25, 2021
|
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Scheduling working and non-working hours for SMS
|
|
3
|
26
|
January 18, 2021
|
|
Team Performance Gadget on Supervisor Desktop
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|
1
|
18
|
January 16, 2021
|
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Precision Queue Routing
|
|
2
|
24
|
December 31, 2020
|
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Cisco PCCE / Hybrid Chat integration
|
|
2
|
42
|
December 17, 2020
|
|
Hybrid Chat analytics
|
|
6
|
79
|
December 17, 2020
|
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Locale settings
|
|
2
|
30
|
December 15, 2020
|
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Sensitive data containers
|
|
4
|
50
|
December 15, 2020
|
|
Image type support - Viber, FB
|
|
9
|
132
|
December 1, 2020
|
|
Queue Waiting message on Non-Web Channels
|
|
6
|
64
|
November 30, 2020
|
|
Hybrid Chat with Social Media Posts: Sentiment Analysis
|
|
2
|
44
|
November 23, 2020
|
|
Hybrid Chat/Chatbot: tags/Wrap-up codes to Chat Sessions
|
|
1
|
32
|
November 23, 2020
|
|
Microsoft Omni Channel Support
|
|
2
|
44
|
November 21, 2020
|
|
Hybrid Chat integration with Social Media
|
|
2
|
42
|
November 21, 2020
|
|
Number of hosts Cisco Finesse
|
|
2
|
40
|
November 21, 2020
|
|
Viber General Keyboard Parameters
|
|
5
|
47
|
November 20, 2020
|
|
Adding data to Customer Data in Agent Gadget
|
|
6
|
62
|
November 20, 2020
|
|
Welcome message Viber, FB Messenger
|
|
2
|
36
|
November 17, 2020
|
|
HybridChat embedded within MS Dynamics CRM
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|
4
|
66
|
November 11, 2020
|
|
Post Chat Interaction Engagement- Post Interaction Survey
|
|
5
|
130
|
November 5, 2020
|
|
Integrate Multiple Viber accounts with HybridChat
|
|
1
|
47
|
November 5, 2020
|
|
Last Agent routing in Hybrid Chat
|
|
1
|
29
|
November 5, 2020
|
|
Agent availability per queue
|
|
2
|
33
|
November 4, 2020
|
|
Support color in carousel VIBER
|
|
6
|
55
|
November 4, 2020
|
|
Ability to edit sent chat messages (for operator/supervisor) in Hybrid Chat
|
|
1
|
33
|
November 4, 2020
|
|
Contact Center Business Calendar for Hybrid Chat
|
|
1
|
38
|
November 4, 2020
|
|
GIF support across channels
|
|
2
|
33
|
October 29, 2020
|
|
Overflow of agents for multsite deployments
|
|
5
|
76
|
October 27, 2020
|
|
Remove Hybridchat History for agents
|
|
4
|
73
|
October 26, 2020
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