|
About the Hybrid Chat category
|
|
1
|
77
|
June 9, 2020
|
|
Hybrid Chat integration with Siebel CTI Connector
|
|
2
|
36
|
March 17, 2021
|
|
After Chat Survey
|
|
1
|
26
|
February 15, 2021
|
|
Message Bubble realignment on the Agent-gadget
|
|
6
|
86
|
February 8, 2021
|
|
Scheduling working and non-working hours for SMS
|
|
4
|
55
|
February 8, 2021
|
|
Team Performance Gadget on Supervisor Desktop
|
|
1
|
39
|
January 16, 2021
|
|
Precision Queue Routing
|
|
2
|
63
|
December 31, 2020
|
|
Cisco PCCE / Hybrid Chat integration
|
|
2
|
65
|
December 17, 2020
|
|
Hybrid Chat analytics
|
|
6
|
102
|
December 17, 2020
|
|
Locale settings
|
|
2
|
47
|
December 15, 2020
|
|
Sensitive data containers
|
|
4
|
76
|
December 15, 2020
|
|
Image type support - Viber, FB
|
|
9
|
160
|
December 1, 2020
|
|
Queue Waiting message on Non-Web Channels
|
|
6
|
84
|
November 30, 2020
|
|
Hybrid Chat with Social Media Posts: Sentiment Analysis
|
|
2
|
73
|
November 23, 2020
|
|
Hybrid Chat/Chatbot: tags/Wrap-up codes to Chat Sessions
|
|
1
|
51
|
November 23, 2020
|
|
Microsoft Omni Channel Support
|
|
2
|
62
|
November 21, 2020
|
|
Hybrid Chat integration with Social Media
|
|
2
|
60
|
November 21, 2020
|
|
Number of hosts Cisco Finesse
|
|
2
|
60
|
November 21, 2020
|
|
Viber General Keyboard Parameters
|
|
5
|
66
|
November 20, 2020
|
|
Adding data to Customer Data in Agent Gadget
|
|
6
|
85
|
November 20, 2020
|
|
Welcome message Viber, FB Messenger
|
|
2
|
53
|
November 17, 2020
|
|
HybridChat embedded within MS Dynamics CRM
|
|
4
|
88
|
November 11, 2020
|
|
Post Chat Interaction Engagement- Post Interaction Survey
|
|
5
|
158
|
November 5, 2020
|
|
Integrate Multiple Viber accounts with HybridChat
|
|
1
|
63
|
November 5, 2020
|
|
Last Agent routing in Hybrid Chat
|
|
1
|
50
|
November 5, 2020
|
|
Agent availability per queue
|
|
2
|
58
|
November 4, 2020
|
|
Support color in carousel VIBER
|
|
6
|
79
|
November 4, 2020
|
|
Ability to edit sent chat messages (for operator/supervisor) in Hybrid Chat
|
|
1
|
50
|
November 4, 2020
|
|
Contact Center Business Calendar for Hybrid Chat
|
|
1
|
62
|
November 4, 2020
|
|
GIF support across channels
|
|
2
|
57
|
October 29, 2020
|
