About the Hybrid Chat category
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1
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56
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June 9, 2020
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Message Bubble realignment on the Agent-gadget
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5
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40
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January 25, 2021
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Scheduling working and non-working hours for SMS
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3
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26
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January 18, 2021
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Team Performance Gadget on Supervisor Desktop
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1
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18
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January 16, 2021
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Precision Queue Routing
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2
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24
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December 31, 2020
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Cisco PCCE / Hybrid Chat integration
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2
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42
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December 17, 2020
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Hybrid Chat analytics
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6
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79
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December 17, 2020
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Locale settings
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2
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30
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December 15, 2020
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Sensitive data containers
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4
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50
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December 15, 2020
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Image type support - Viber, FB
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9
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132
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December 1, 2020
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Queue Waiting message on Non-Web Channels
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6
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64
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November 30, 2020
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Hybrid Chat with Social Media Posts: Sentiment Analysis
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2
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44
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November 23, 2020
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Hybrid Chat/Chatbot: tags/Wrap-up codes to Chat Sessions
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1
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32
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November 23, 2020
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Microsoft Omni Channel Support
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2
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44
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November 21, 2020
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Hybrid Chat integration with Social Media
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2
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42
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November 21, 2020
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Number of hosts Cisco Finesse
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2
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40
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November 21, 2020
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Viber General Keyboard Parameters
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5
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47
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November 20, 2020
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Adding data to Customer Data in Agent Gadget
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6
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62
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November 20, 2020
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Welcome message Viber, FB Messenger
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2
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36
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November 17, 2020
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HybridChat embedded within MS Dynamics CRM
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4
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66
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November 11, 2020
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Post Chat Interaction Engagement- Post Interaction Survey
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5
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130
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November 5, 2020
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Integrate Multiple Viber accounts with HybridChat
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1
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47
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November 5, 2020
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Last Agent routing in Hybrid Chat
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1
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29
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November 5, 2020
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Agent availability per queue
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2
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33
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November 4, 2020
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Support color in carousel VIBER
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6
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55
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November 4, 2020
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Ability to edit sent chat messages (for operator/supervisor) in Hybrid Chat
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1
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33
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November 4, 2020
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Contact Center Business Calendar for Hybrid Chat
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1
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38
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November 4, 2020
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GIF support across channels
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2
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33
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October 29, 2020
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Overflow of agents for multsite deployments
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5
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76
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October 27, 2020
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Remove Hybridchat History for agents
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4
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73
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October 26, 2020
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