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About the Hybrid Chat category
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|
1
|
105
|
June 9, 2020
|
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HybridChat callback option
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|
3
|
78
|
June 2, 2021
|
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Routing customer to WhatsApp chat from queue
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|
2
|
38
|
May 19, 2021
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Hybrid Chat integration with Siebel CTI Connector
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2
|
86
|
March 17, 2021
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After Chat Survey
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1
|
47
|
February 15, 2021
|
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Message Bubble realignment on the Agent-gadget
|
|
6
|
122
|
February 8, 2021
|
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Scheduling working and non-working hours for SMS
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|
4
|
83
|
February 8, 2021
|
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Team Performance Gadget on Supervisor Desktop
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1
|
66
|
January 16, 2021
|
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Precision Queue Routing
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|
2
|
88
|
December 31, 2020
|
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Cisco PCCE / Hybrid Chat integration
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|
2
|
94
|
December 17, 2020
|
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Hybrid Chat analytics
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|
6
|
150
|
December 17, 2020
|
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Locale settings
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2
|
69
|
December 15, 2020
|
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Sensitive data containers
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|
4
|
101
|
December 15, 2020
|
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Image type support - Viber, FB
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|
9
|
197
|
December 1, 2020
|
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Queue Waiting message on Non-Web Channels
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|
6
|
110
|
November 30, 2020
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Hybrid Chat with Social Media Posts: Sentiment Analysis
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|
2
|
103
|
November 23, 2020
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Hybrid Chat/Chatbot: tags/Wrap-up codes to Chat Sessions
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|
1
|
71
|
November 23, 2020
|
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Microsoft Omni Channel Support
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|
2
|
89
|
November 21, 2020
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Hybrid Chat integration with Social Media
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|
2
|
90
|
November 21, 2020
|
|
Number of hosts Cisco Finesse
|
|
2
|
87
|
November 21, 2020
|
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Viber General Keyboard Parameters
|
|
5
|
92
|
November 20, 2020
|
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Adding data to Customer Data in Agent Gadget
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|
6
|
111
|
November 20, 2020
|
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Welcome message Viber, FB Messenger
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|
2
|
80
|
November 17, 2020
|
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HybridChat embedded within MS Dynamics CRM
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|
4
|
110
|
November 11, 2020
|
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Post Chat Interaction Engagement- Post Interaction Survey
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|
5
|
201
|
November 5, 2020
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Integrate Multiple Viber accounts with HybridChat
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|
1
|
87
|
November 5, 2020
|
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Last Agent routing in Hybrid Chat
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|
1
|
73
|
November 5, 2020
|
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Agent availability per queue
|
|
2
|
79
|
November 4, 2020
|
|
Support color in carousel VIBER
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|
6
|
114
|
November 4, 2020
|
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Ability to edit sent chat messages (for operator/supervisor) in Hybrid Chat
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|
1
|
72
|
November 4, 2020
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