|
About the Hybrid Chat category
|
|
0
|
261
|
June 9, 2020
|
|
Mobile App-- Hybrid chat--UCCE
|
|
1
|
116
|
June 3, 2022
|
|
Hybrid chat/ UCCE
|
|
0
|
99
|
May 31, 2022
|
|
WhatsApp Chat--SMS add-on for UCCX
|
|
1
|
161
|
February 1, 2022
|
|
HybridChat callback option
|
|
2
|
275
|
June 2, 2021
|
|
Routing customer to WhatsApp chat from queue
|
|
1
|
270
|
May 19, 2021
|
|
Hybrid Chat integration with Siebel CTI Connector
|
|
1
|
309
|
March 17, 2021
|
|
After Chat Survey
|
|
0
|
199
|
February 15, 2021
|
|
Message Bubble realignment on the Agent-gadget
|
|
5
|
301
|
February 8, 2021
|
|
Scheduling working and non-working hours for SMS
|
|
3
|
246
|
February 8, 2021
|
|
Team Performance Gadget on Supervisor Desktop
|
|
0
|
258
|
January 16, 2021
|
|
Precision Queue Routing
|
|
1
|
250
|
December 31, 2020
|
|
Cisco PCCE / Hybrid Chat integration
|
|
1
|
260
|
December 17, 2020
|
|
Hybrid Chat analytics
|
|
5
|
344
|
December 17, 2020
|
|
Locale settings
|
|
1
|
224
|
December 15, 2020
|
|
Sensitive data containers
|
|
3
|
247
|
December 15, 2020
|
|
Image type support - Viber, FB
|
|
8
|
450
|
December 1, 2020
|
|
Queue Waiting message on Non-Web Channels
|
|
5
|
295
|
November 30, 2020
|
|
Hybrid Chat with Social Media Posts: Sentiment Analysis
|
|
1
|
332
|
November 23, 2020
|
|
Hybrid Chat/Chatbot: tags/Wrap-up codes to Chat Sessions
|
|
0
|
211
|
November 23, 2020
|
|
Microsoft Omni Channel Support
|
|
1
|
299
|
November 21, 2020
|
|
Hybrid Chat integration with Social Media
|
|
1
|
239
|
November 21, 2020
|
|
Number of hosts Cisco Finesse
|
|
1
|
233
|
November 21, 2020
|
|
Viber General Keyboard Parameters
|
|
4
|
305
|
November 20, 2020
|
|
Adding data to Customer Data in Agent Gadget
|
|
5
|
265
|
November 20, 2020
|
|
Welcome message Viber, FB Messenger
|
|
1
|
226
|
November 17, 2020
|
|
HybridChat embedded within MS Dynamics CRM
|
|
3
|
258
|
November 11, 2020
|
|
Post Chat Interaction Engagement- Post Interaction Survey
|
|
4
|
370
|
November 5, 2020
|
|
Integrate Multiple Viber accounts with HybridChat
|
|
0
|
204
|
November 5, 2020
|
|
Last Agent routing in Hybrid Chat
|
|
0
|
252
|
November 5, 2020
|
