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Contact Center Business Calendar for Hybrid Chat
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1
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133
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November 4, 2020
|
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GIF support across channels
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2
|
97
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October 29, 2020
|
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Overflow of agents for multsite deployments
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|
5
|
145
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October 27, 2020
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Remove Hybridchat History for agents
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4
|
140
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October 26, 2020
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Viber - share-phone & location-picker
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7
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142
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October 26, 2020
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Different Responses based on Channel
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3
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133
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October 26, 2020
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Channel Based Bot Flow
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3
|
125
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October 26, 2020
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Viber - change color of buttons
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4
|
127
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October 26, 2020
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Support for multiple channel instances
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3
|
120
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October 26, 2020
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Auto-Greeting on Chat Arrival
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2
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92
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October 21, 2020
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Handover & Precision queue
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6
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114
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October 21, 2020
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WhatsApp - structured messages
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2
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110
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October 14, 2020
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Agent availability before handover
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4
|
135
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October 13, 2020
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How a chatbot assists a customer throughout a conversation
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2
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185
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August 5, 2020
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Wait time notifications
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|
5
|
308
|
August 5, 2020
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WhatsApp Integration with ChatBot/Knowledge Base
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1
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97
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July 28, 2020
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Calculator inside chat window
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2
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116
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July 23, 2020
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Structured messages display on agent gadget
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1
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84
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July 23, 2020
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Auto information about the unavailability of operators
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1
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109
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July 16, 2020
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Client identification
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1
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110
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July 16, 2020
|
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Agent Auto Greeting
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1
|
100
|
July 15, 2020
|
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Table based responses
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|
1
|
87
|
July 22, 2020
|
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Chat Window/Gadget Customization Panel
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|
1
|
120
|
July 16, 2020
|
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Departmentalization
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|
1
|
109
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July 15, 2020
|
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Customers segmentation
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1
|
89
|
July 16, 2020
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Single chat window
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1
|
109
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July 16, 2020
|
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Ability to edit sent messages (for operator / supervisor)
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1
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84
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July 16, 2020
|
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Customer Categorization after the session
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|
1
|
81
|
July 16, 2020
|
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Cisco Contact Center (UCCE/UCCX) integration with Twitter, Skype For Business, MS team, Outlook
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|
2
|
199
|
July 14, 2020
|
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Net Promoter Score (NPS) & Customer Satisfaction (CSAT)
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|
2
|
150
|
June 23, 2020
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