|
Agent availability per queue
|
|
1
|
173
|
November 4, 2020
|
|
Support color in carousel VIBER
|
|
5
|
309
|
November 4, 2020
|
|
Ability to edit sent chat messages (for operator/supervisor) in Hybrid Chat
|
|
0
|
177
|
November 4, 2020
|
|
Contact Center Business Calendar for Hybrid Chat
|
|
0
|
203
|
November 4, 2020
|
|
GIF support across channels
|
|
1
|
138
|
October 29, 2020
|
|
Overflow of agents for multsite deployments
|
|
4
|
218
|
October 27, 2020
|
|
Remove Hybridchat History for agents
|
|
3
|
198
|
October 26, 2020
|
|
Viber - share-phone & location-picker
|
|
6
|
193
|
October 26, 2020
|
|
Different Responses based on Channel
|
|
2
|
215
|
October 26, 2020
|
|
Channel Based Bot Flow
|
|
2
|
195
|
October 26, 2020
|
|
Viber - change color of buttons
|
|
3
|
171
|
October 26, 2020
|
|
Support for multiple channel instances
|
|
2
|
188
|
October 26, 2020
|
|
Auto-Greeting on Chat Arrival
|
|
1
|
141
|
October 21, 2020
|
|
Handover & Precision queue
|
|
5
|
161
|
October 21, 2020
|
|
WhatsApp - structured messages
|
|
1
|
159
|
October 14, 2020
|
|
Agent availability before handover
|
|
3
|
180
|
October 13, 2020
|
|
How a chatbot assists a customer throughout a conversation
|
|
1
|
259
|
August 5, 2020
|
|
Wait time notifications
|
|
4
|
407
|
August 5, 2020
|
|
WhatsApp Integration with ChatBot/Knowledge Base
|
|
0
|
166
|
July 28, 2020
|
|
Calculator inside chat window
|
|
1
|
208
|
July 23, 2020
|
|
Structured messages display on agent gadget
|
|
0
|
139
|
July 23, 2020
|
|
Auto information about the unavailability of operators
|
|
0
|
162
|
July 16, 2020
|
|
Client identification
|
|
0
|
155
|
July 16, 2020
|
|
Agent Auto Greeting
|
|
0
|
161
|
July 15, 2020
|
|
Table based responses
|
|
0
|
152
|
July 22, 2020
|
|
Chat Window/Gadget Customization Panel
|
|
0
|
240
|
July 16, 2020
|
|
Departmentalization
|
|
0
|
161
|
July 15, 2020
|
|
Customers segmentation
|
|
0
|
142
|
July 16, 2020
|
|
Single chat window
|
|
0
|
201
|
July 16, 2020
|
|
Ability to edit sent messages (for operator / supervisor)
|
|
0
|
135
|
July 16, 2020
|
