Adding data to Customer Data in Agent Gadget

Hi,
we would like to display additional data ( for example 12 variables) for agent - under Customer Data. Example, while connecting to agent these variables would be loaded and displayed for agent while chatting with user.

Is there any way how to do this?

Hi PavolD,
Yes, we can add metadata from web channel by using JS API. The detail is available here
http://docs.expertflow.com/chat/3.11/release-notes
check the heading Channel Metadata for Web chat

Hi @ehtasham.malik, thank you. Is there any limit for how many “additionalParams” we can use? For example 12?

No, there is no limitation in additonalParams, however, to show them in reporting we only use 5 additionalParams, as described in the document

Does it apply to web chat only? We would like to use it mostly for channels such as Viber, Messenger, WhatsApp or webchat. Thank you

@ehtasham.malik @shaheera.amir Does it apply to web chat only? We would like to use it mostly for channels such as Viber, Messenger, WhatsApp or webchat. Thank you