Auto information about the unavailability of operators

1st case
Auto information on the work schedule, if the request is outside working hours (18: 01-09: 59,
weekends)

2nd case
Auto information about that all operators are currently busy

3rd case
Auto Information about that the system is currently unavailable (some errors in the system)
Necessary functions for supervisors and operators:

  • Ability to change the message from ExpertFlow
  • Ability to turn this massage on and off
  • Ability to add a button / links to the massage
  • Ability to add pictures/videos/smiles to the massage