My customer is a Cisco PCCE 12.5 customer and I don’t exactly get what the integration between Hybrid Chat and PCCE is. I saw the following page but things remain unclear to me : http://docs.expertflow.com/chat/latest/agent-platforms/cisco-contact-center-integration
1/ Does the integration leverage Task Routing API and ExpertFlow provides with the agent widget to interact with the customer?
2/ Does the integration leverage ECE which mean the interaction is done through ECE widget?
3/ Does the integration leverage Chat channel and ExpertFlow provides with the agent widget to interact with the customer?
4/ Do you leverage PCCE agents, queues and all PCCE objets or is this only a “surfaced” integration?