Cisco UCCX 12.5 Integration with Oracle Enterprise database version 12c R2

@ehtasham.malik Customer wants to integrate UCCX 12.5 with Oracle Enterprise 12c R2 so that 10 fields in Finesse desktop gets populated on call arrival.

Is it possible? if yes, what are the prerequisites and what will be our deliverable?

Hello @hashmat.ullah Yes, this can be done, however, some further info shall be required.

  • Customer needs to provide the API

  • They need to provide a sample of data that needs to be stored in CallVariable1-CallVariable10, as every call variable can store data up to the specific lengths.

  • Customer also need to provide the input parameter based on which we call the API (for example, ANI)