Contact Center Business Calendar for Hybrid Chat

Expertflow Hybrid Chat solution provides implementation of working hours and handling of chat request received after that. Some of the user cases are discussed below:

User Case 1
When a customer sends a message from Viber out of CC working hours, the system will respond with this message. The message properties are as follows:
a. It will be shown as a regular Viber message to the customer.
b. The system administrator will be able to change this message in system configurations. This message will support Unicode characters.
User Case 2
Chat will be disconnected from the system after this message is shown to the customer. The system will not enqueue this chat.
User Case 3
The system administrator will be able to manage working hours using Business Calendars (EABC) module.
User Case 2
The system administrator will be able to enable/disable this message in system configurations. The system will ONLY send this message to the customer when this configuration is enabled.