Could one instance of Hybrid Chat support multiple Chat bots

Suppose an established CC center has multiple bot handling different queries…will an one instance of Hybrid chat be able to multiple multiple bots and also routing to the right skilled agents

Sorry for my layman queries :thinking:

Yes, multiple chat-bots can be integrated with one Hybrid chat instance. In fact, Hybrid chat is currently doing that on the basis on customer language. Queries in English language are passed to “En” bot, while the queries in French Language are passed to the “Fn” bot. Selection of a bot is dependent on the Language code.
The new channel manager design (to be released at the end of this year) will also allow administrators to configure different bots for different customer channels.