CTI Connector for ServiceNow

@ehtasham.malik Can our generic CTI Connector work with ServiceNow? Basically they would need Ticket details and customer name.

Yes, we can do a screen pop from the finesse bases on the customer calling number. So as soon as the call land on the finesse, we can open up a customer page based on the calling number.
The reference link is available below !!
https://docs.servicenow.com/bundle/london-platform-administration/page/integrate/incident/reference/r_ComputerTelephonyIntegration.html

1 Like

@ehtasham.malik Is there any option to have a widget embedded in ServiceNow so that agents don’t have to login to finesse and ServiceNow separately.

Yes @shaheera.amir, this means we can go for an embedded CTI connector inside the ServiceNow

1 Like