CTI integration within inhouse CRM

@ehtasham.malik A customer wants to integrate inhouse CRM (based on ReactJS(frontend) & Java (backend) with Cisco UCCE finesse. No VOIP support required as the actual call will remain on the phone (soft or physical) so only CTI Integration for call handling and agent state change is needed

We have a product called Javascript CTI toolbar that can serve the purpose. The is a web-based product and you can integrate it inside your CRM via the iframe embedding option.

The only thing you need to confirm from customer side is, that this CTI should be loaded once so that if the agent/user moves from one page to another page on the CRM, the CTI toolbar shouldn’t reload/refresh with that.

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