@ammara.bokhari please give your response to this business case of a customer:
In order for the customer to sent broadcast messages to their clients, the clients has to agree to this service. In this service agreement, it should explain what services are being given and how the notifications will be received. There must also be a way for the client to send a message to remove themselves from the notifications.
For example: The bank as a campaign every month informing customers of their latest service offering via SMS. The client responds to the SMS with the word “STOP”. When this message is received, it should remove the user’s number from future SMS broadcast.
- How are users added to SMS broadcasts (manually or automatically)?
- How are users removed from SMS broadcasts (manually or automatically)?