@ehtasham.malik Can we embed Hybrid Chat with SAP CTI Connector (SAP ICI)? We have below mentioned requirements:
- Agents need to work directly in SAP CRM intarface.
- Contact Center must receive messages from this channels
- E-mail - As we see E-mail is not in your supported list, is it possible to develop connector for e-mail with SAP CRM?
- All contacts (“calls”) should go through SAP CRM ICI
- All contacts should go through Cisco PCCE (to get statistic information)