Service Quality Reports

Pre and post engagement reports showing end-to-end interaction with either bot or an agent.

Operator statistics

  • login history (login, relogin, break, wrap up with a choice of the type of call - by type of call registration)
  • first response time
  • contact processing time
  • number of sessions
  • response rating detailed statistics - can be added for the administrator, something like an analytical dashboard that allows you to track in real-time the loading of both a particular operator and the entire department. (for each operator you can give a log)

See available reports at http://docs.expertflow.com/x/QYAUAw