|
Post Chat Interaction Engagement- Post Interaction Survey
|
|
5
|
157
|
November 5, 2020
|
|
Overflow of agents for multsite deployments
|
|
5
|
90
|
October 27, 2020
|
|
Remove Hybridchat History for agents
|
|
4
|
92
|
October 26, 2020
|
|
Channel Based Bot Flow
|
|
3
|
85
|
October 26, 2020
|
|
Support for multiple channel instances
|
|
3
|
79
|
October 26, 2020
|
|
How a chatbot assists a customer throughout a conversation
|
|
2
|
129
|
August 5, 2020
|
|
Wait time notifications
|
|
5
|
204
|
August 5, 2020
|
|
Picking individual clients from a queue
|
|
1
|
65
|
June 19, 2020
|
|
High Volume Mode
|
|
1
|
95
|
June 18, 2020
|
|
Automated Queue Management
|
|
3
|
77
|
June 18, 2020
|
|
Hide Customer Number from agent
|
|
5
|
101
|
June 18, 2020
|
|
Pre chatbot Management Flow
|
|
2
|
128
|
June 18, 2020
|
|
Customer finishing the interaction
|
|
4
|
117
|
June 18, 2020
|
|
Service Performance Reports
|
|
4
|
77
|
June 18, 2020
|
|
Routing Multiple Collaborations to Experienced Agents
|
|
3
|
70
|
June 18, 2020
|
|
Message Pre-processing for Unwelcome Customers
|
|
3
|
77
|
June 18, 2020
|
|
Service Quality Reports
|
|
2
|
63
|
June 17, 2020
|
|
Queue Monitoring Stats
|
|
2
|
67
|
June 17, 2020
|
|
Embedded Referrals
|
|
1
|
63
|
June 17, 2020
|
|
Spell Check for agents
|
|
2
|
74
|
June 10, 2020
|
